Features, settings & updates

[CTOCSE8]

Post the info on the recovery screen here and ROKU after several days will put out fix for your device.  It could take 1-2 weeks since they fix them 1 at a time.  Worst roll out of update I've ever seen.  Perpetual failure all year long keeping the help desk employed.  The developers if smart will never put ROKU software developer on their resumes!

[euoninc]

Same problem as everyone else here, have tried all the suggestions including running recovery in french. Plugged in wall, reset buttons does nothing, etc

Version 9.3.0*1058

S/N YL0065537151

ID 3k6136537151

Roku 9101r2

[diazcouder]

Same problem with Roku streambar

Version 9.3.0* 1062

Serial Number: YLOOED294134

device Id: 2A129E294134

Roku:  9102R

[Ramon22]

I have the exact same issue on the Roku Sound bar; exact same model as many describe. The system requires language selection, wifi connectivity and goes to update progress only to return to step 1. 

[Lily8]

That is not true.  I posted info at least 3 months ago and I still have a useless Roku streambrick.  Don't waste your time.   A class action lawsuite (misspelled intentionally since it wouldn't post if I used the correct spelling  lol) would be great though.

[CTOCSE8]

Took couple weeks for them to fix my bar, not months.  Now my wife is having issues with a ROKU stick failed update.  Very poor testing protocols leading up to it's release on users in the wild!  How not to do software development for dummies @ ROKU!

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We have already submitted the details from users who shared their Roku Streambar information. Our dedicated Roku support team is currently looking into this issue to identify the root cause and find a resolution.

We appreciate your patience during this process, and we will post an update in this community thread as soon as we have more information to share. Thank you for your understanding.

Please keep us posted.

Regards,
Riamie

[Lily8]

@RokuRiamie-D Thank you for forwarding the information to the dedicated support team,  but judging by the ever-growing number of pages in this thread alone (14 at last glance and dating back 5 months,  to May 24, 2024) this problem is widespread and most of  the customers are still without a working streambar.  Roku should be offering a replacement if they are unable to fix WHAT THEY BROKE.   These units weren't cheap dollar-wise.

[Ramon22]

Version	9.3.0 * 1051
Serial number	YLO09W480132
Device ID	R65129480132
Roku	9101X

hello, from my previous post this is the information of my ROKU soundbar.

[RokuRiamie-D]

Hi @Lily8,

Thank you for the response!

We truly understand your input about this issue with the Roku Streambar stuck in Recovery mode. Don't worry, we’ll share your thoughts with our Roku-appropriate team because your convenience and satisfaction are really important to us.

We appreciate your patience and cooperation during this process. If there’s anything else you’d like to address, please don’t hesitate to let us know. We’re here to help!

Regards,
Riamie