Roku Community

Sirgang

I am having the same exact issue, but I think my model is 3960RW. Please help!

RokuRiamie-D

Thank you for posting in the Roku community!

Thank you for letting us know that your Roku Express 3960RW is stuck in recovery mode. We would be more than willing to sort this out for you.

We highly suggest you try the following troubleshooting steps below and see if this will work for you.

Restart your Roku device by unplugging it from the power source for 10 seconds.
Try switching HDMI ports and input.
For the last resort, try a factory reset. How to system restart or factory reset your Roku streaming device

If the issue persists, please let us know. We would be more than willing to assist.

Regards,
Riamie

Riamie D.
Roku Community Moderator

RokuRiamie-D