Features, settings & updates

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We sincerely appreciate you taking the time to provide the precise details of your Roku devices. Your input is invaluable to us. We want to assure you that we have forwarded all the information you shared to the appropriate Roku team for a thorough review.

For those users who are experiencing the same issue, kindly provide us with the following details: 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thank you for your cooperation and patience as we work on this issue. Please keep us posted.

Regards,
Riamie

[RokuMaryEF · Accepted solution]

Hello Community,

Thank you for bringing this issue to our attention. We understand that your Roku device is automatically exiting guest mode after the update, and we apologize for the inconvenience.

We’ve identified the problem and expect a fix in a future update.

In the meantime, to help resolve this, we suggest performing a factory reset:

1. Find the Reset Button: Look for the reset button on your Roku device, typically located on the back or bottom.
2. Power On: Make sure your Roku TV is turned on.
3. Press and Hold: Hold the reset button for exactly 10 seconds.
4. Observe the Light: The light will blink rapidly during the reset. When it returns to a normal blinking pattern, you can release the button.

If the problem continues after the factory reset, please provide the following information:

• Device Information: Your Roku device model, serial number, device ID, and OS version (found in Settings > System > About).
• Tracker ID: To get this, press the Home button 5 times, then the Back button 5 times while the issue is happening.
• Troubleshooting Steps: List any steps you've already taken to resolve the issue.

We’ll mark this post as solved to help other users facing the same problem.

Thank you for your understanding and cooperation. We're dedicated to resolving this issue as quickly as possible.

Best,
The Roku Community Team

[Davenp]

Hello,

We have a Roku TCL TV set to guest mode at one of our short-term rentals, but our guests are experiencing issues. They keep receiving a "guest logging out" message, which causes the TV to restart. As a result, they are unable to enter their stay dates.

Could you please assist us in resolving this issue?

Thank you!

[RokuRiamie-D]

Hi @Davenp,

Welcome to the Roku Community!

Thank you for letting us know that you are having trouble with your TCL Roku TV, which is stuck in a loop of Guest mode longing out. No worries, we're here to assist.

Please review the troubleshooting steps outlined above by @RokuMaryEF. If the issue continues to occur after following those recommendations, kindly inform us so we can assist you further.

Thank you for your cooperation and understanding. Please keep us posted.

Regards,
Riamie

[PhoenixBus]

Hi, we have 2 Roku tvs in our holiday let. Which we use the guest mode on for anyone that stays. However one of these tvs is stuck in a continuous loop. It comes on and goes straight into the guest mode menu, then after a few seconds it says signing out of guest mode and restarts. Then the same happens again. I have tried unplugging and using the reset button underneath but still ends up the same?

[Rgusty]

I am having the same issue.

[renojim]

There are multiple threads about this issue.  They're easy to find, so you might get more information reading one, but I believe the solution, as it were, is to take the TV out of Guest Mode using the app or the account at https://my.roku.com and then factory reset the TV.  Since I've never seen this issue myself, I'm only going from memory after perusing those threads with little actual interest.

[Rgusty]

I was keeping the reset pressed until the Recovery Mode came up. Press the reset for 10 to 15 seconds. Factory reset then came up.