Discussions

[renojim]

There are multiple threads about this issue.  They're easy to find, so you might get more information reading one, but I believe the solution, as it were, is to take the TV out of Guest Mode using the app or the account at https://my.roku.com and then factory reset the TV.  Since I've never seen this issue myself, I'm only going from memory after perusing those threads with little actual interest.

[Rgusty]

I was keeping the reset pressed until the Recovery Mode came up. Press the reset for 10 to 15 seconds. Factory reset then came up.

[decamp]

Thank you for raising awareness of this! We had the same issue, 60+ tvs all crashing.

We've resorted to resetting EACH TV (holding reset button for 10 seconds) which has been a massive pain.

Add to that the 20 device limit per account and sparse centralized management, why Roku is so blind to it's hotel/STR power users?

[Theabilene]

That's awful. I only have 4.

[jacked93]

We are seeing this as well on all of our Roku TVs.  We use these for our Airbnb's.  

Roku employees are you working on a fix that is clearly a new bug?

Has anyone else found a solution?   We are considering not using guest mode until this is fixed. 

[cobz0r]

I'm having the same issue on my AirB&B TCL Roku TV after the recent update.

Factory reset steps didn't help and the boot loop and "guest login-out" screen cycles through even after 3 factory resets.

Please advise:

Version: CGC.50R01327A
Serial: X012000GDHC3
Device ID: S0JUY3AGDHC3
Roku TV: G138X
Model: 65S451

Regards,

N.

[RokuMaryEF]

Hello Roku Community,

We’ve received reports from users experiencing issues with Guest Mode, and we'd love to get more information to help troubleshoot and resolve the problem.

If you’ve encountered issues with Guest Mode, please share more details about your experience! Here are a few questions to help us understand the situation better:

1. How did your Guest Mode issue start?

• Was there a specific event or update that seemed to trigger the issue?
• Did Guest Mode stop working suddenly, or has it been an ongoing problem?

2. What do you see on the screen?

• Are you seeing a blank screen, an error message, or any other unusual behavior when trying to use Guest Mode?
• If applicable, are you having issues with other features (such as the "Continue Watching" list) while in Guest Mode?

3. What troubleshooting steps have you tried so far?

• Have you already tried restarting your Roku device? If so, did that help resolve the issue?
• If restarting didn’t work, did you try performing a factory reset of your Roku device? (Note: To perform a factory reset, press and hold the reset button on the Roku for exactly 10 seconds until the device restarts.)

4. Other Information:

• If you’re seeing any specific error codes or messages, please let us know.
• Any screenshots or details you can provide will help us better understand the issue.

Why This Matters:
Understanding your experiences and troubleshooting steps helps us pinpoint potential fixes and improve the Roku experience for everyone. Your feedback is essential!

Looking forward to hearing from you all. Let’s work together to get Guest Mode working smoothly again!

Best regards,
The Roku Community Team

[LexPython]

Same issue on a TCL Roku TV.

Says "Guest Mode Signing Out" then reboots, comes to the "TCL ° Roku TV" boot screen, then reboots again.  Rinse and repeat. Forever.

[RokuRiamie-D]

Hi @LexPython,

Welcome to the Roku Community!

We get that you are also having trouble with your TCL Roku TV being stuck in Guest Mode, Signing Out, and reboot loop.

We want to investigate the issue more thoroughly so we can provide clear details and help with troubleshooting. Please review the information from @RokuMaryEF above.

Thank you for your understanding.

Regards,
Riamie

[Maggie9]

I can’t find reset button