Hello people
I've had a Roku Premiere for several years, which I use little, although I do occasionally use it to throw some pictures or Powerpoints onto the TVs (it's plugged into a 2-zone AV amp) from my phone or laptop. I haven't done so for a while - and I now find it's not working. On my Android phone, the device often fails to show up in the list of available devices; when it does, much more often than not the connection fails (but not always - on the few occasions it's worked, it's entirely performant, once connected). On my Windows 11 PC, the list of available devices has only contained the Roku once - and it refused to connect.
All the devices in the equation are on the same 192.168.0.xxx network. In fact, they're all connected to the same WAP, which hangs off the router.
I have disabled all the firewalls that might block Miracast: no joy.
I have power-cycled my router and WAP, several times; no joy.
I have reset the network connection on the Roku: no joy
I have factory reset the Roku: no joy
It is more than irritating that it does, very occasionally, work from my phone. I have not got it to work from my Windows 11 laptop since I discovered it had these recent issues.
What do I do next??
Hi @Jooeedee,
Welcome to the Roku Community!
Thanks for bringing to our attention that you are encountering difficulties using the Screen Mirroring feature on your Roku device. We appreciate your efforts and the troubleshooting steps you took to resolve the issue.
Here are a few things you can try to troubleshoot the issue:
We hope you find this information useful. Feel free to let us know how it goes.
All the best,
Chel
Hi @timfg,
Thanks for joining us here in the Roku Community!
We appreciate you for reaching us about this experience you had when using screen mirroring. We'd like to better understand this.
Could you please share with us the details below?
We look forward to hearing back from you.
Thanks,
Rey
Device model 3920EU Roku Premiere
Serial number YH00GT471598
Device ID 06298G471598
Software OS/version 12.5.0 . build 4178-91
Mobile/laptop device brand, model, and OS
Tracker ID 98-490-377
Thanks!
Thanks for the update and for sharing this information.
I'll forward this over to the appropriate Roku team for further investigation. We'll make sure to forward any update here on how things turn out.
Thanks,
Rey
I have a 32" Onn Roku tv and an Onn 7" tablet. I had the tablet set up to cast/mirror to the tv but now it will not. I did a factory reset on the tv, reset up everything, checked all settings on the tablet, but the Onn tv does not show up in the list on the tablet. I have 2 other different brand of tv's that do show up on the tablet but not the Onn tv. What now
Hi @Kstaffo,
Welcome, and thanks for reaching us here in the Roku Community!
We understand that you're having an issue casting your Roku TV on your device, and we're here to help. Is there an error message? Have you tried any troubleshooting, and what didn't apply?
Share with us more information about this so that we can further assist you.
Thanks,
Rey
Any news on this?
Hi, @timfg
Thanks for getting back to us.
We appreciate you for inquiring about updates regarding the screen mirroring/casting not working on your Roku device. An update was forwarded to the appropriate Roku team that is handling this case. Once more information is acquired from them, we'll provide an update here.
We appreciate your patience and understanding regarding this matter.
All the best,
Kash
I have a 32" Onn Roku tv and an Onn 7" tablet. I had the tablet set up to cast/mirror to the tv but now it will not. I did a factory reset on the tv, reset up everything, checked all settings on the tablet, but the Onn tv does not show up in the list on the tablet. I have 2 other different brand of tv's that do show up on the tablet but not the Onn tv. What now
Thanks for getting back to us and for sharing additional information about this.
In this case, we'll need to take a closer look into this and proceed. Please provide us with the details below.
We'll be able to flag the appropriate Roku team once this information is available.
Thanks,
Rey