Features, settings & updates

[RokuJohnB]

Hi @Cmore1,

From the Roku Community, warm regards!

We get your desire to modify the check-out time when in guest status. Fear not—assistance is at hand. Please take the actions listed below:

1. Press Home on the Roku remote.
2. Scroll and select Guest Options.
3. Select Change automatic sign-out date.
4. Navigate to the calendar and choose a new date.
5. Select the highlighted Checkout button to confirm the date.

We hope this helps, and please keep us posted if you need anything else.

All the best,

John

[ChrisCamm]

The default time is 11:00 am.  Are we able to change the time of day?  For example, change it to 10:00 am.

[RokuERey]

Hi @ChrisCamm,

Welcome to the Roku Community!

Thanks for reaching out about this. Please be advised that the checkout time can not be changed from 11:00 a.m., but you can change the timeout date. You can refer to @RokuJohnB for information regarding it.

Let us know if there's anything else we can do to further assist you.

Thanks,
Rey

[jb510]

AI support bots seem to not understand.. or maybe CSRs have never actually used guest mode to understand.  

Thank you @rey for FINALLY answering the actually question, unsatisfactory of an answer as it is..  Rokubreally needs to fix this.  Tired of guest saying Roku told them the wrong checkout time.  

[jb510]

Lol... the post by @RokuArjiemar  is NOT a solution to the question.  It's a off-topic boilerplate response.

The correct answer to the question (I wouldn't call it a solution) is the post by @RokuERey saying "You can't change the checkout time" and the implied "Roku has no intention of fixing this".