Features, settings & updates

[acconstantinesc]

Whatever I watch, Roku says the volume mode is not available? Why is that? I tried with the Roku plugged in the AVR and plugged in the TV. Same thing. Any idea?

[RokuEmmanuel-D]

Hey, @acconstantinesc.

It's great to see you here!

We understand the Volume mode option on your Roku Streaming Stick disappeared, and we'd like to dig into this further. 

Could you please answer these brief questions below?

• When did you start noticing this issue?
• Are you experiencing this across all channels or only on a specific channel?
• Have there been any recent updates before this happened? If so, could you please provide the latest software version of your Roku?

Please get back to us soon!

Best,
The Roku Community Team

[acconstantinesc]

Just to be clear, the setting didn't disapear. It just says it's not available. I noticed it a few weeks ago. It happens on all streaming apps I tried it.

Version 14.1.4.

I also tried to play the sound on the TV speakers while Roku is plugged into the TV. Same thing, volume mode not available. The sound format is set to automatic on Roku.

[RokuEmmanuel-D]

Thanks for getting back here, @acconstantinesc.

To help us investigate further, could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Photo of the options you're seeing.

Please get back to us soon!

Best,
The Roku Community Team

[acconstantinesc]

You should have them. I just gave it to you a few days ago when you were debugging the surround sound issue on Paramount +.

[RokuEmmanuel-D]

We understand, @acconstantinesc.

However, since this is a separate issue, we encourage you to provide the details, especially the Tracker ID, for an accurate check of the issue.

Thanks for your cooperation, we'll wait for your response!

Best,
The Roku Community Team

[acconstantinesc]

ID FM 3820R2

SN X02500WSG1FM

14.4

3820R2

I don't see how to attach a pic.

[RokuEmmanuel-D]

Thanks for keeping us posted, @acconstantinesc!

We really appreciate your effort to supply all these details. We'll now pass this on to the team. 

Also, if you need more help in uploading a photo, here's how to do it:

1. Tap the Camera icon on the options above the text box.
2. You may choose the following options below:
   
   If you choose Upload, you may Drag or select Choose files from your library. For URL, you may need to paste the URL of the photo into the space provided to upload it Lastly, if you choose Saved Photos, you can upload photos from the Community Forum.
3. After uploading, click Done and your photo will be uploaded.

Please let us know if you need more help. 

Best,
The Roku Community Team

[5Dogs]

I am having the exact same problem. Suddenly I cannot get any sound with Netflix, Hulu or Prime apps watched via the Roku Streaming Stick.  Sling and live TV and PBS all work fine.  The other issue is that the streaming sites are all automatically running at double or triple speed.  If I select * and try to make a change in Volume, the speed will return to normal but I have no Volume Mode to select from. It just says Volume Mode Not Available.  I have not changed any settings whatsoever.  This is extremely frustrating.

[acconstantinesc]

To be clear, I don't any problem getting sound from any streaming app.  My problem is that I can't set the volume to be leveled between various sources.