Features, settings & updates

[Swmersue1]

We had a power outage last night & since then our Roku TVs aren’t working. The tv will go on & also Roku, but the Roku remote won’t work. We have tried just about everything. It has to be the Roku devices. Help!  We have wasted enough time on this. Any help would be appreciated. Thank you!

[RokuJechealR]

Hi @Swmersue1,

Welcome, and thanks for your first post here in the Roku Community!

We would be more than happy to look further into this issue. Have you tried restarting your Roku device to see if it helps? We would recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team