Features, settings & updates

[techhead51]

I have 5 roku devices,  tcl roku tv, roku ultra 4600x, 4800, 2 4820 , all of are on 14 and updated. 

When setting the backdrops,  settings,  select what one's I want to use, set backdrops to start in 30 minutes,  1 minute to change, the settings do not hold and revert to 10 minutes to change., go to the bottom of the app, set this again,  same issue, if I select the star menu  button,  it shows the picture timeout again to 10 minutes again.

I have a screen saver set for 5 minutes and no issues with that.

I don't have an old TV, but I also don't want to get a burnt image either. 

I have disabled the backdrops until a fix can be done 

[RokuEmmanuel-D]

Hi @techhead51 

Thanks for posting in the Roku Community!

We’ve received your report and our team is aware of the issue. They're working on a fix that should be coming soon.

To help us investigate, could you please provide the following info?

1. Roku device model, serial number, device ID, and software version (Settings > System > About)
2. Tracker ID (Press the Home button five times, then the Back button five times to get this ID)
3. Any troubleshooting steps you've already tried
4. A photo or video of the issue

We’re on it and will work to resolve it as quickly as possible. Let us know if you have any other updates!
Thanks,
Emman

[RokuMaryEF · Accepted solution]

Hi @techhead51,

We wanted to provide an update regarding the backdrop picture interval. If you set the interval to 1 minute, it will automatically revert to 10 minutes. This is by design to prevent screen burn-in, particularly on models like the TCL Roku TV.

Roku recommends keeping the 10-minute default for optimal screen protection.

Thank you for your understanding,

Roku Community Team