Hi @Swmersue1,
Welcome, and thanks for your first post here in the Roku Community!
We would be more than happy to look further into this issue. Have you tried restarting your Roku device to see if it helps? We would recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
Please keep us posted, and we'll continue assisting you from there.
All the best,
Chel
Jecheal R.
Roku Community Moderator