Features, settings & updates

[Lorriev]

@RokuDanny-R Thanks for passing along my error info.

It's such a nuisance to have to reconnect the earbuds each time I want to use my Roku Ultra.

Any word on when we can expect a bug fix?

Thank you

[RokuMary-F]

Hi @Lorriev,

Thanks for following up.

We sincerely apologized for this issue with Bluetooth headphones not connecting to their Roku device.

Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.

We prioritize resolving this as soon as possible, and we ask that you bear with us as we manage this issue.


Best regards,
Mary

[cbrooku]

Possibly useful information for Roku when debugging this.  I have this problem with Sony XB650 phones, but JBL EB55T phones autoconnect when powered on.  So there's a pair of test cases that may help if you compare them.

[RokuNimfa-C]

Hi @cbrooku, 

Welcome to the Roku Community. 

We appreciate you letting us know about the issue you are experiencing with not auto-connecting Bluetooth headphones, this is noted. To continue assisting you and forward this detail to the team, can you provide us as well the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll keep an eye on your response. Keep us posted. 


Regards, 
Nimfa

[RokuDanny-R · Accepted solution]

Hi Community users,

Thanks the posts regarding using Bluetooth headphones and it not auto connecting to your Roku device. 

We appreciate your patience and understanding while we investigated this issue. We believe we have found the cause of the issue and expect this to be resolved in a future update.

Should you experience another issue in the future that we can assist with, please don't hesitate posting in the Roku Community again.

Thanks,
Danny