Features, settings & updates

[AndrewBean90]

13.1.4 build 1510-38

ID: 94-374-505

[RokuRiamie-D]

Hi @AndrewBean90,

Thanks for the update and for providing us with the requested details. We already forwarded your information to our Roku team for review. We're grateful for your patience and understanding as we work on this.

Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns.

Regards,
Riamie

[RokuRiamie-D]

Hi Community users,

We just want to know if you are still experiencing an issue with Backdrops that crash back to the Roku Home screen. If so, kindly provide with a new Tracker ID. To locate the Tracker ID, kindly press the Home button five times, followed by the Back button five times.

We will look forward to your response.

Regards,
Riamie

[Svosho]

Just installed our new Roku TV yesterday: model 55R6AX hardware ID G851x with software version 13.1.4 build 1512-ET. Backgrounds app worked great rest of the first day. But, I felt the 1 hour duration was too long. This morning I opened up Backdrops app settings and changed duration to 5 minutes. I closed the app, hit power button and now just get the Backdrops logo screen - it never loads any pictures. I then went back in the app and changed back to 1hour duration. Still the same. It is like if you open the settings and change the duration setting you break the app. I powered of the tv a couple times and it still happens. Tried changing different backdrops - it still happens. I also just did a system restart and still the same thing. The app seems completely broken ever since changing the time duration. 

[laurin1]

[RokuRiamie-D]

Hi @laurin1,

Thank you for posting in the Roku Community!

We appreciate you for reporting your issue with Backdrops that keep on crashing back into the Roku Home screen.

Rest assured, we already forwarded your information to our Roku-appropriate team for review. We also appreciate your patience and we work on this issue. Please let us know if there's anything else you would like to address, we would be more than willing to help.

Regards,
Riamie

[NINETEENEIGHTY9]

[RokuRiamie-D]

Hi @NINETEENEIGHTY9,

Welcome to the Roku Community!

We highly appreciate you for providing us with the requested details precisely! Rest assured we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this.

Please let us know if there's anything else you would like to address, we would be more than willing to assist.

Regards,
Riamie

[RokuRiamie-D · Accepted solution]

Hi Community users!

Greetings from the Roku Community!

We would like to share an important update from our Roku-appropriate team regarding the Roku TV that consistently crashes when attempting to use the Backdrops application.

To help you resolve this problem, we strongly encourage you to carefully follow the detailed troubleshooting steps provided below. These steps are designed to address the issue and restore your viewing experience:

Uninstall the Backdrops app:

• Navigate to the Backdrops app tile on the home screen so that is in focus

• Click the star (*) button on the remote control

• Select “Remove app” from the context-modal that appears

Check to make sure that the device is on the latest version of the OS

• From your Roku home screen, select Settings > System > Software update > Check now

Reinstall Backdrops onto the Roku TV using the shortcut in the OS settings

• Select Settings > Backdrops > Open the Backdrops app
• Backdrops should get reinstalled onto the Roku TV

We thank you for your patience and understanding as we work diligently to resolve this matter. Your cooperation during this time is invaluable to us.

If you continue to experience any issues, please don’t hesitate to reach out. We are fully committed to providing you with the assistance you need.

Regards,
Riamie

[NINETEENEIGHTY9]

This is not the solution. It did not work. I followed the instructions which are simple and it did not solve the problem. I suspect this problem is prevalent throughout Roku's entire product line it is just that many people choose to ignore it.