Features, settings & updates

[RokuRiamie-D]

Hi @NINETEENEIGHTY9,

Thank you for the response!

We genuinely appreciate you taking the time to try the troubleshooting steps we suggested. We understand how frustrating this situation can be. Rest assured, our Roku-appropriate team will be aware of your experience.

Your patience and cooperation during this time mean a lot to us. Thank you for your understanding as we work together to resolve this issue.

Regards,
Riamie

[kpedro]

Hi,

I’m still having an issue with Backdrops after trying the suggested fix. The Backdrops splash screen launches, sits there for a while, then I get a backdrops image for maybe three seconds before it the screen goes black. I’ve tried every setting I can thing of.

Model: A113X-Roku TV
Software version: 14.04 build 1221-88

GC Version: 12.7.23

Tracker ID: 7S-487-189

[NINETEENEIGHTY9]

The Roku support continues to lie and pretend they are interested in solving this problem but they not going to. Many people have complained and they keep suggesting things that never have worked as though they should. Roku support is a fraudulent scam.

[NINETEENEIGHTY9]

@RokuRiamie-D You are a liar, you are not ever going to solve the problem.