Features, settings & updates

[jol666]

mine displays the image for 1 milisecond and then goes dark. Ive uninstalled and reinstalled multiple times. so broken

[makaiguy]

@jol666-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

[jol666]

i mean yeah ill try it but like the point is why cant they put out a native roku app like this thats only function is to show pictures without it being so broken you have to do all this to fix it 

[RokuReynan-L]

Hi @jol666,

Greetings from the Roku Community!

Thanks for letting us know about the behavior you've experienced with the Backdrops, which display an image and then go dark. We're here to provide some steps you can try.

Try adjusting the settings and we'll see if that would make any difference:

While displaying a Backdrops Image > Click the start button(*) button on your remote to control

• Backdrops brightness
• Image duration
• Daily Stop Time

Furthermore, you may visit this support article to learn more about using Backdrops on your Roku streaming devices.

Please keep us posted, and we'll continue assisting you from there.

Thanks,
Reynan

[Scotto1]

I have the same issue and it is definitely not a brightness issue. I restarted and it worked for a while but no goes black when launching the backdrop app

[RokuReynan-L]

Hi, Community Users!

Greetings from the Roku Community!

Thank you for letting us know about the issue with the Backdrops display going dark. We’ll share this with the appropriate team for further review.

To help us investigate further, could you please provide the following details:

• Roku device model, serial number, device ID, and current software version (found in Settings > System > About)
• Tracker ID (To get this, press the Home button 5 times, followed by the Back button 5 times when you see the issue, and share the ID with us)
• If possible, please send us a video of the issue. This will help us understand it better and speed up the resolution process.

Thank you for your cooperation, and we look forward to resolving this for you!

Thanks,
Reynan