Features, settings & updates

[RokuTakashi]

Hi, Community users.

Thanks for bringing this to our attention.

We acknowledge the concern you have shared, and we're here to collect more details so this issue will be sorted out. Can you please provide the information below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• iPhone Model and iOS version. 

Once this information is available, we'll forward it to the appropriate Roku team for further investigation.

We hope for your response.

Best wishes,
Kash

[RokuJharra-Q]

Hello, Community users!

Thank you, everyone! We understand that you are experiencing issues with the Airplay and screen features. We appreciate your troubleshooting attempts and for providing us with the requested details precisely. Rest assured, we will forward your information to the appropriate Roku team for review.

In the meantime, we are grateful for your patience and understanding as we work on this. We hope to get everything sorted out soon and appreciate your bearing with us.

Best regards,
Jharra

[RichBa]

Samsung smart tv and iPad. when hitting air play on the iPad the tv shows air play, however the Roku main screen then appears and not iPad content. This is new in the past few weeks. Restarting does not work?

[RokuJechealR]

Hi @RichBa,

Welcome to the Roku Community!

We understand you're having trouble with your Roku device's Airplay and Screen features. We are currently aware of this, and our engineering team has been investigating this issue closely.

In the meantime, please help us by providing the required details posted by @RokuTakashi above so we can send additional information to the appropriate Roku team for investigation.

We look forward to your response and receiving your device details.

All the best,
Chel

[jfireo]

Same here.

Device: TCL 65S455-CA

Software Version: 13.0.0 build 24062-CG

Issue ID MV-250-135

AirPlay app broke after the above update. I say AirPlay app 'broke' because when I navigate to Settings > Apple AirPlay and HomeKit, the AirPlay logo/text on black screen comes up and hangs there for a few seconds, then it goes back to the main settings menu. In the past, you would see the logo/text for a second, and then it would show you the AirPlay settings, like whether if it needs a code to connect, or what to set the name to etc. None of those are shown, the AirPlay app probably crashes in the background, and the TV goes back to the main settings menu.

I did reboot the TV, but I'm not willing to reset to factory settings, since other commenters said they did, and it didn't fix the issue.

[nima_ghiassi]

Hi folks,

I found the temporary solution for the airplay crash problem. When ever it happens restart your device as follows: 

Setting->System->Power->System Restart.

and wait to connect to network again and after that it will work for a while.

If happened again, do the same way again.

This is worked for me.

Hope it will help some how.

[Lauren995]

I need help, phone can’t find tv to screen mirror

Device model: 6series-58

Serial number: X01900v4MS06

Device ID: S08C63C4MS06

Software version: 13.0.0 build 24062-CH

Mobile phone: Iphone 14

Current iOS on Iphone: 17.5.1

[RokuJechealR]

Hi @Lauren995,

Welcome to the Roku Community!

Thanks for sharing the information about your device. Please be aware that we have passed along your concerns and details to the appropriate Roku team for further investigation.

Once more information is available, we'll update this thread. Your patience and understanding in the meantime are much appreciated.

All the best,
Chel

[JoLiKMC]

07/23 Edit: Added more information to the hardware specifications.

Hardware Specifications

• Roku Device Model: Hisense 43R6+ (C256X)
• Roku Serial Number: X00100N2RJ06
• Roku Device ID: S06NG0A2RJ06
• Roku Software Version: 13.0.0 (build 24062-94)
• Problem "Channel": Not applicable (AirPlay and HomeKit isn't a channel)
• Tracker ID: Inaccessible (See above.)
  
  
• Apple Device: Apple iPad (7th Generation)
• Apple Device Software: 17.5.1 (21F90)

—

Hi.  Guess what?

AirPlay / Screen Sharing has stopped working consistently for me, as well.

I have absolutely no idea why, but about two weeks ago, my AirPlay functionality stopped working correctly.  Here's how it goes:

1. Turn on the TV either from a cold boot or Fast TV Start.
2. Select either Screen Mirroring or AirPlay on my iPad.
   Alternately, on the TV, go to Settings > Apple AirPlay and Homekit, and hit OK.
3. At this point, it's a coin toss for one of the following to happen:
   - TV displays AirPlay screen, then proceeds to stream / mirror from my iPad.
   - TV displays AirPlay screen for a moment, then goes back to the menu.

Now, here's the thing.  If I do a system restart on my TV, then it works alright.  For a while.  Guaranteed, it won't be long before the thing decides to be coy with me, again, and makes me restart it.  I specifically disabled Fast TV Start in the hopes it would just "cold boot" every time I turned it on.  Clearly, that is not the case, otherwise this wouldn't be happening.

You know, I had an issue with the background wallpaper being overwritten by some blank blob shape, last month.  It seems like when that got fixed three weeks ago, this started happening.  All without a single firmware update or anything.  All I have to say, at this point, is "what the heck is going on?"

[RokuEmmanuel-D]

Thanks for bringing this to our attention, @JoLiKMC.

We apologize for any inconvenience this may have caused you. We'd be happy to pass all of this information along to the relevant team so that your devices are included in the ongoing investigation of this issue. Thank you for bearing with us in the meantime.

We'll make sure to get back here if an update is available.

All the best,
Emman