Discussions

[Bachmanadkins]

Is there a resolution to this issue. We’ve had the same thing for a while now and I’m ready to move to a different streaming system. Let me know please. 

[RokuNimfa-C]

Hi @Bachmanadkins, 

Thanks for reaching out to the Roku Community. 

We are sorry to hear about your experience. We're here to help. Can you please provide the serial number of your Roku Streambar from Settings > System > About? 

We'll keep an eye on your response.


Regards,
Nimfa

[Erikkaybes]

I have the same issue they sound blown, but I don’t believe they are because I’ve never driven them very hard and it’s not that old of a stream bar. 
but it sounds like the speakers blown. It’s garbled & crackling.

it used to sound great! 
model 9102R

serial YL003W515892

[RokuMary-F]

Hi @Erikkaybes,

Thanks for your first post in the Roku Community!

We appreciate you letting us know about the audio issue with Roku Streambar. 

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[ptblonde]

I have similar issue, along with static and muffled dialogue

Model 9102X   SN2AT0C0143982

[RokuKariza-D]

Hi @ptblonde 

Thanks for the post.

Could you tell us more about the issue you're experiencing? What are the troubleshooting steps you've tried? With more information, we can assist you further.

All the best,
Kariza

[ptblonde]

Issues I am experiencing include:

intermittent muffled/garbled dialogue so much so that I have turned on closed captioning at all times

nothing but thumping noise at times

fuzzy static type noise most of the time

I do not use my streambar to play music, so have no reason to have it blasting.

I have tried resetting/unplugging for extended periods/system restart all numerous times. Extremely frustrating!

[RokuKariza-D]

@ptblonde

Thanks for the reply.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Davis88]

I am have been having the same issue for about a year and a half where the speakers sound blown but we have not had the sound up loud. SN YL00DW065140 Model 9102R

[RokuKariza-D]

Hello @Davis88 

Thanks for bringing this to our attention.

We'll have a member of our Support team reach out to you via email. They will continue assisting you from there and provide a resolution to this issue.

All the best,
Kariza