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Maisiedaisie
Level 7

Streambar original - cannot fix audio dropping problem

My streambar is connected to a Roku tv. While watching any channel, the audio will drop for one second and then again for a quick half-second. It will be fine for a while (sometimes you don’t even notice it as there is no audio at that exact second) and then again. It seems to be occurring every, maybe, two minutes.

I’ve tried every solution out there, nothing works. I even moved it another tv and it happened. It’s like the signal is reloading over and over. Drives you nuts watching movies but you don't notice as much watching sports etc.

I would like to know if it is the console itself and who should I contact. I emailed the Canadian contact but never received a reply.

 

thanks

John

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6 REPLIES 6
RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar original - cannot fix audio dropping problem

@Maisiedaisie

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Maisiedaisie
Level 7

Re: Streambar original - cannot fix audio dropping problem

X00300DPSNNM

thanks

john

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Maisiedaisie
Level 7

Re: Streambar original - cannot fix audio dropping problem

Any update help Danny R?

thanks

john

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar original - cannot fix audio dropping problem

@Maisiedaisie

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Maisiedaisie
Level 7

Re: Streambar original - cannot fix audio dropping problem

Ok, no news yet but I have a question for all you folks who have read my about my issue.

Am I Really the only one with this problem? No one else out there has ever had this problem?

I await feedback.

thanks

john

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar original - cannot fix audio dropping problem

@Maisiedaisie

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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