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Anonymous
Not applicable

MAC address 00.00.00. Cannot connect to internet suddenly

 I’m having problems connecting to the internet ....just started 7/29/2020

MAC address shows 00.00.00.00.00.00  why is this ??????

i have a Roku TV 7201X

sharp Model LC-43LBU591U  Serial YNOONL837534

please advise,

Jonice Anderson  [personal information removed]

Thanks 

0 Kudos
atc98092
Community Streaming Expert

Re: MAC address 00.00.00. Cannot connect to internet suddenly


@Anonymous wrote:

 I’m having problems connecting to the internet ....just started 7/29/2020

MAC address shows 00.00.00.00.00.00  why is this ??????

i have a Roku TV 7201X

sharp Model LC-43LBU591U  Serial YNOONL837534

please advise,

Thanks 


Please edit your post and remove your email address. The scammers are constantly looking for information like this. 

Send a private message to @RokuDanny-R with your information and they can attempt to look at it from their side. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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OlePineapple
Level 8

Re: Wireless MAC all zeros after firmware update reboot

I just got my TCL Roku tv today and during setup it froze and had to unplug it.  I got past the wireless connection the first time and was fine, than after unplugging it thats when my MAC address was all zeros.  I've had the tv less than 5 hours and its already messed up.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wireless MAC all zeros after firmware update reboot

@OlePineapple 

Thanks for the post.

Can you please provide us with the following information:
-Roku TV brand and model number
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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OlePineapple
Level 8

Re: Wireless MAC all zeros after firmware update reboot

1. TCL 43S421, Roku C127X

2. X0000033H9HK

3. S03GD033H9HK

4. 9.3.0 build 4182-93

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OlePineapple
Level 8

Re: Wireless MAC all zeros after firmware update reboot

20200803_160649.jpg

Straight from the about page on the tv

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Soldnerj
Level 8

Re: Wireless MAC all zeros after firmware update reboot

Roku tv 7215X

Hisense 55R6+
s/n YN000P865447

device ID HWC880865447

sw version 9.3.0 build 4182-39

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wireless MAC all zeros after firmware update reboot

@OlePineapple 

Thanks for the information. 

I have passed along your information to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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1angler
Level 7

Re: Wireless MAC all zeros after firmware update reboot

 Ine did it again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Roku what a deal you have going on and I bragged to all my friends about the tcl roku. OOPS TO SOON!  Roku broke they should fix it or replace it. Why am I stuck doing the service?  Im sure they will say to go threw the same routine .

My Model number is ##5132

TCL Model #32S3750-W

 I repeat no ethernet connection only wireless connectivity.

  I got the wifi up for a tie now back to 0000000 again

  "Before posting a new topic, please be sure to search keywords related to your issue/question to see if a topic already exists. Select an existing topic where possible to add your comment. Duplicate topics will be moderated"


@RokuDanny-R wrote:

@OlePineapple 

Thanks for the information. 

I have passed along your information to the appropriate team to look further into.


Thanks,
Danny



.  seriously that is convenient for the and the old issue is not fixed!

 

0 Kudos
HECTROPOLIS
Level 7

Re: Wireless MAC all zeros after firmware update reboot

TV Brand and Model
INSIGNIA ROKU TV 5401x
NS-40DR4201A16

SERIAL NUMBER:
2N001U318971

DEVICE ID:
5UA591318971

OS VER/BUILD:
9.3.0 | 4194.20

SUMMARY:
TV stopped connecting to the wifi (other devices work just fine).  Have reset the tv twice , had the basic turn on/off for both tv and router (no luck) but TV continues to show wireless MAC all zeros.

 

You're my last hope!

 

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