Discussions

[Rwilhite]

I have a Hisense Roku TV that is stuck in a recovery mode loop. I connect to the internet; press update, update installed; TV automatically restarted but back the the purple screen recovery mode.  I have call Hisense who stated that it was a software issue to connect Roku.  Any ideas?

[RokuDanny-R]

@Rwilhite

Thanks for the post.

We would recommend checking out the troubleshooting steps provided by our Support page here: Fix your frozen Roku TV

Please keep us posted what you find out.

Thanks,
Danny

[EliasT]

Hello, 

My name is Elias and the loop is going on with me as well even after going thru the steps for setting up device from the website. What can I do next ?

Device ID = S03GD0340KXS

Roku TV = C127X

TCL model = 43S421

Thanks

[RokuDanny-R]

@EliasT

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Sd57]

I am having the same issue, I have reset my router and tv several times and factory reset the TV. Ive tried updating from USB and with wired and wireless connections. I am still in the recovery mode loop. I will say after the factory reset the tv worked for about 4 hours before going into recovery mode. 

Device ID = S03DD01WWR09

Roku TV = C124X

TCL model = 50S421

[RokuDanny-R]

@Sd57

Thanks for the post.

We would recommend taking a look at the information provided by our Support page here: Fix your frozen Roku TV

If you are still experiencing an issue, you'll want to reach out TCL to assist you further.

You can reach TCL support here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted what you find out.

Thanks,
Danny

[Michael123]

I recommend Roku not sell tvs that break in a week!