Discussions

[RokuRiamie-D]

Hey everyone,

We'd like to learn more about your issue.

Can you please tell us the behavior of the Roku TVs? Does it occur during start-up, when you're on the Roku Home screen, or during streaming?

Looking forward to your response.

Roku Community Team

[ZiaR99]

Our tv just keeps on restarting in all the situations includes

1. when we turn on the TV

2. When we are on the Home Screen

3. Even when we are streaming/watching content.

and restart time is not fixed, sometime it restart in 2 min sometime in 4. Its really annoying and disturbing

[RokuTakashi]

Hi, @ZiaR99 

Thanks for reaching out!

I understand the issue you've experienced with the Roku TV that keeps restarting, and I would like to gather additional details for our team to review the issue.

Share us with the details below...

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Troubleshooting steps performed.

Keep us posted.

Thanks,
Roku Community Team

[jachju8888]

It sounds like you're having a tough time with the Roku TV stuck in a recovery mode update loop. I've had similar issues before, and sometimes a hard reset or checking the network connection can help. Have you tried using a shutter reset or contacting Roku support for further assistance?

[Wandam]

I can’t follow your instructions because it won’t stay on long enough to get to settings

[JWS9518]

@Wandam It is possible it is a power issue or control board issue.  Try unplugging the TV for a couple minutes and see if that helps.  How old is the TV? What brand and model?