Wireless MAC all zeros after firmware update reboot
My HiSense Roku TV ran a system update tonight, and upon reboot lost its wireless connection. When I went to reconnect wireless it stares that the MAC is 00:00:00:00:00:00 and cannot connect. Tried a network reset and then a factory reset, to no avail. Anyone have any ideas??
That's not good. Try unplugging it for a few seconds and then plug it back in. If that doesn't work, try a network reset from Settings->System->Advanced system settings->Network connection reset (I'm not sure that option is available for TVs). The last thing to try is a factory reset from Settings->System->Advanced system settings->Factory reset. If none of those work, you'll have to contact your TV's manufacturer. Roku only provides the OS, not the hardware.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.
We would recommend trying to troubleshoot with the following steps:
If the TV has Ethernet connectivity, trying connect to wifi and let it fail. Don't reboot the TV, and connect through Ethernet. Let it sit overnight and then try downgrading to OS 9.2 (through a USB) and try connecting to wifi again.