Discussions

[Anonymous]

 I’m having problems connecting to the internet ....just started 7/29/2020

MAC address shows 00.00.00.00.00.00  why is this ??????

i have a Roku TV 7201X

sharp Model LC-43LBU591U  Serial YNOONL837534

please advise,

Jonice Anderson  [personal information removed]

Thanks 

[atc98092]

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@Anonymous wrote:

 I’m having problems connecting to the internet ....just started 7/29/2020

MAC address shows 00.00.00.00.00.00  why is this ??????

i have a Roku TV 7201X

sharp Model LC-43LBU591U  Serial YNOONL837534

please advise,

Thanks 

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Please edit your post and remove your email address. The scammers are constantly looking for information like this. 

Send a private message to @RokuDanny-R with your information and they can attempt to look at it from their side. 

[OlePineapple]

I just got my TCL Roku tv today and during setup it froze and had to unplug it.  I got past the wireless connection the first time and was fine, than after unplugging it thats when my MAC address was all zeros.  I've had the tv less than 5 hours and its already messed up.

[RokuDanny-R]

@OlePineapple 

Thanks for the post.

Can you please provide us with the following information:
-Roku TV brand and model number
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

Thanks,
Danny

[OlePineapple]

1. TCL 43S421, Roku C127X

2. X0000033H9HK

3. S03GD033H9HK

4. 9.3.0 build 4182-93

[OlePineapple]

Straight from the about page on the tv

[Soldnerj]

Roku tv 7215X

Hisense 55R6+
s/n YN000P865447

device ID HWC880865447

sw version 9.3.0 build 4182-39

[RokuDanny-R]

@OlePineapple 

Thanks for the information. 

I have passed along your information to the appropriate team to look further into.

Thanks,
Danny

[1angler]

 Ine did it again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Roku what a deal you have going on and I bragged to all my friends about the tcl roku. OOPS TO SOON!  Roku broke they should fix it or replace it. Why am I stuck doing the service?  Im sure they will say to go threw the same routine .

My Model number is ##5132

TCL Model #32S3750-W

 I repeat no ethernet connection only wireless connectivity.

  I got the wifi up for a tie now back to 0000000 again

  "Before posting a new topic, please be sure to search keywords related to your issue/question to see if a topic already exists. Select an existing topic where possible to add your comment. Duplicate topics will be moderated"

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@RokuDanny-R wrote:

@OlePineapple 

Thanks for the information. 

I have passed along your information to the appropriate team to look further into.

Thanks,
Danny

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.  seriously that is convenient for the and the old issue is not fixed!

[HECTROPOLIS]

TV Brand and Model
INSIGNIA ROKU TV 5401x
NS-40DR4201A16

SERIAL NUMBER:
2N001U318971

DEVICE ID:
5UA591318971

OS VER/BUILD:
9.3.0 | 4194.20

SUMMARY:
TV stopped connecting to the wifi (other devices work just fine).  Have reset the tv twice , had the basic turn on/off for both tv and router (no luck) but TV continues to show wireless MAC all zeros.

You're my last hope!