Discussions

[RokuNimfa-C]

Hi @whitneynallen,

Thanks for reaching out here in the Community.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. Since your affected device is a TCL Roku TV, we suggest reaching out to the TV manufacturer's support team to report the issue and for further help.

You can contact them here: TCL Support


Regards,
Nimfa

[Twindaddy]

For what it's worth, TCL support was helpful. If the TV is still in the warranty period they might offer a replacement as they did for my daughter. 

[dylanandre]

ROKU TV: C254X

HISENSE MODEL 65R6+ 

SOFTWARE VERSION 11.0.0 BUILD 4193-94

[RokuDanny-R]

@dylanandre

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can reach Hisense support here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

Thanks,
Danny

[Bre20]

I'm having this exact same problem did you ever find a solution?

[Tyrone56]

They had to replace card in my tv

[Jamesthekid]

My Mac address won't let me connect to the internet, I have tried many different ways to fix it please help me

[renojim]

@Jamesthekid, if the MAC address displayed under Settings->Network->About is all zeros, contact the manufacturer of the TV:

Where to get support for your Roku TV™ | Official Roku Support 

If it isn't, start a new topic and explain exactly what happens when you try to connect.

[Motorman148]

Here is my info. Mine is doing the same thing.

Model# 50S451

Hardware ID # G134X

software version # 11.5.0 

build # 4312-CG

[RokuERey]

Hi @Motorman148,

Warm greetings from the Roku community, and thanks for sharing this information with us.

It seems like we'll need reinforcement here from your TV manufacturer if you haven't gotten in touch with them yet. Please contact your TV's manufacturer directly to report this issue and request additional assistance. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our community post here: Contacting Support for Your Roku TV

Feel free to let the community know how it goes.

Thanks,

Rey