Discussions

[Shaymc98]

It’s been two days now and my tv will turn on. I’ll get the onn. Roku screen, but it will quickly switch back off without me doing anything. Sometimes the apps page will come up but it will eventually turn itself off again. I’ve switched outlets, used the remote, the remote app and the tv button as well. All of the options haven’t resulted in anything new. Is this fixable by someone will little technical knowledge or do I need to call someone?

[RokuArjiemar · Accepted solution]

Hello! @Shaymc98,

We're thrilled to have you join us here in the Roku Community!

Thank you for contacting us about your Onn Roku TV. We appreciate your efforts to troubleshoot the issue and are happy to assist you.

Your TV hardware may require assistance from our friends at Onn. If there is a hardware issue, they will present you with options and provide further assistance.

You can reach their support options at 844-334-2355, 9 am – 9 pm EST daily (excluding holidays), or email customerservice@onntvsupport.com.

Thanks,
Arjiemar

[Tivoburkee · Accepted solution]

Check all the remotes for stuck button, it doesn't have to be only the Roku remote, its that the Roku tv is being bombard by stay IR signals. The Roku tv power command is stuck in constant feedback loop.