Discussions

[renojim]

@meh64, try contacting TCL.  Any warranty you have is through them.

Where to get support for your Roku TV™ | Official Roku Support

[AustinB1]

model: 55R6+

Hardware id: C218x

Serial # x0010062TNCK

software version: 13.1.4 build 1510-94

Devise id: so697972tnck

Tried all other steps n keeps happening 

[RokuJechealR]

Hi @AustinB1,

Welcome to the Roku Community!

Thanks for providing us with your device information. We have passed along your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll post an update to this thread.

Your patience and understanding in the meantime is much appreciated.

All the best,
Chel

[AustinB1]

So ROKU what do I do?

[RokuJechealR]

Thanks for keeping us posted, @AustinB1.

The team is hard at work investigating the issue. As of now, we still haven't received any feedback, but rest assured that we'll send the update once we have it.

We appreciate your patience while we investigate this issue.

All the best,
Chel

[Taye818]

This seems to be a common Roku TV issue. I currently have 4 roku televisions and I am experiencing this issue with 3 out of the 4. The 3 televisions are all different brands: Hisense, Phillips, and TCL. 

[RokuJechealR]

Hi @Taye818

Welcome, and thanks for posting to the Roku Community!

In this case, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel

[Taye818]

Hisense Model: 58R6+

Serial#: Z001008PL7PS

Device ID: S01MH03PL7PS

Software Version: 13.1.4 build 1510-94

TCL Model: 50S423

Serial #: X00000286CJH

Device ID: S036D0386CJH

Software Version: 13.0.0 build 24062-93

I am unable to create a tracker ID despite trying numerous times.

[justjay2427]

TCL model: 32S321

Serial number: YK00UP059172

Device ID: J9D8DU059172

Software version: 13.1.4 • build 1510-48

hopefully you can help me with the same problem

[Steph53]

It comes on to the first screen ONN Roku TV, then immediately turns back off. I don't get to any settings screen.