Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Matthes316
Level 7

TV randomly pops up the channel info menu

My TCL roku tv randomly pops up the channel info menu while watching tv. We use a digital antenna and pretty much any time we change channels the tv will start randomly popping up the channel info menu (the menu you get by pushing the ok button while watching tv). It causes the program to essentially black out for a few seconds before coming back on. We can sometimes fix the issue by turning the power off and back on or by checking internet connection but these solutions do not always work. Anyone else experiencing this or know how to fix it?

3 REPLIES 3\
steve14
Level 9

Re: TV randomly pops up the channel info menu

This has been happening on my Hisense roku tv. The channel info pops up randomly on the lower part of the screen.  If I click OK, it goes back to normal or if I just wait a few seconds it goes back to normal.  Seems to have been happening since mid December roku update.  Anyone else experiencing this on a roku tv?

0 Kudos
CLMN
Level 7

Re: TV randomly pops up the channel info menu

Same problem here.  Happens on weaker TV stations or during storms.  TV channel info pops up every few seconds making the channel pretty much unwatchable.  Help!

0 Kudos
steve14
Level 9

Re: TV randomly pops up the channel info menu

Hope@roku finds a fix for this ongoing issue.

0 Kudos