Discussions

[PuppyNest]

Today our TCL Roku TV is stuck in recovery mode. We have tried all the things with unplugging and plugging, reset, USB method said it was a downgraded system from what we have so couldn’t use it. WiFi rebooted as well. The only other choice on screen besides upgrade now which leads to usb, is restart. Did that and start up screen would come up and go off for awhile and then would land us right back to recovery screen. Can’t check current version since no Home Screen. Other id numbers in photo.

[RokuJechealR]

Hi @PuppyNest,

Thanks for posting, and welcome to the Roku Community!

We understand you are having trouble with your TCL Roku TV, which is stuck in recovery mode. We apologize for any inconvenience this issue may have caused.

Please be advised that we are aware of this issue and that our Roku team is actively investigating it. We also acknowledge the device information you provided and will update our appropriate Roku team with it.

We hope for your patience and understanding as we work on the issue. This thread will update you with further developments about our investigation.

All the best,
Chel