We would be more than happy to look further into this issue.
Can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Danny - There is no need to provide serial number or anything else. This is a new mis-function in the OTA receiving software. It arose when your folks tried to fix the lack of signal strength readout after they broke that functionality.
Perhaps you could answer me, what function does the Roku presence on this forum serve other than to ask for information that is never acknowledged, nor used t provide any actual assistance to a user in distress?
I find interesting your "lack of signal strength readout" comment.
When I noticed that problem on my TV I spent heavily on a Channel Master signal amplifier thinking the problem was on my end. Of course the costly amp did nothing to improve my signal issue. That was a few months ago.
Thank for shedding some light on that issue for me.
@RokuDanny-R This has been happening with my TCL 6 Series tv as well--since late December 2021 / early January of 2022. Channel info menu pops back up on the lower third of the screen after being on a streaming or over the air channel for about a minute. So it doesn't appear to be because of antenna signal strength.
If I take the batteries out of the remote after landing on a channel, the channel info pop up does not occur. Otherwise, it does it all the time. So this seems to be an issue with the remote programming and/or signal. It's the same issue being discussed in this thread (which is filled with screen shots):
This issue seems to be the result of a momentary antenna signal glitch. Mine is a TCL roku tv (series 4). The problem as an end user, is that we know there is a glitch. We really don't need to see one-third of our screen with the channel information as the tv re-acquires the signal every other second. It makes an already annoying user experience even worse. One third of the screen constantly popping up with the channel info during an atmospheric event (signal goes from 5 bars to 1 bar and back again) is the worst. It seems like something a developer thinks we would like to see. I can assure you, we don't. Can we please just have a method to turn it off or make it really really really small. Thank you.