Discussions

[RokuKariza-D]

Hi @Nillum

Thanks for the post.

Please see @RokuDanny-R's post above. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

All the best,
Kariza

[SAb2022]

Backlight went out and can barley see anything on the tv like wtf can’t you just tell us what the is issue is instead of redirecting to support . You obviously know what the hardware issues is . How do we fix this?

[Ello2022]

@SAb2022  Roku does not make TVs. So you need to contact your TV manufacturer for further assistance 

[WickeD-of-OZ]

Bought 3 of these when they had the Black Friday sale 2 years ago. ALL 3 went out at the 1 year, all 3 lost the led backlighting. Exact same issue on them all. The resistors and IC for the led are **bleep** and the entire power board is horribly soldered, with alot of places either not enough solder or too much and it burnt the electronics next to them. Absolutely disgusted.

[RokuDanny-R]

@WickeD-of-OZ

Thanks for the post.

Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

Thanks,
Danny

[johnwick1234567]

I just had the same issue and they are horrible they are gonna put you on hold and then not fix anyhting.

[johnwick1234567]

only if i had seen these posts i wouldnt have made the same mistake.

[RokuTakashi · Accepted solution]

Hi @johnwick1234567,

Welcome to the Roku Community!

We understand that you're having issues with your Roku TCL TV, and we're sorry to hear about the issue. You may want to directly contact TCL's support with this issue. Hardware malfunctions are handled directly by Roku TV manufacturer since they provide direct support with their TV models.

You can reach TCL's support at TCL Roku TV Support

All the best,
Kash

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team