Discussions

[shaukol]

My TCL Roku tv had a black screen, but I could still hear the remote inputs. I did a factory reset, and now when it powers on I see the TCL+Roku logo screen in full color and then it slowly fades to black. I still hear the remote inputs once it’s black, but nothing else.

Once I just left the tv on after doing another factory reset, and was able to see the Roku menu setup screen in full color, but then the remote was unresponsive except for the sound.

TV is only a year old. Any ideas what’s wrong with it and how to fix it?

[RokuCarly]

Welcome to the Roku Community, @shaukol!

Thanks for bringing this to our attention. Rest assured that we will help you get back on streaming from your TCL Roku TV.

Before proceeding, please confirm whether you are using the remote that came with your TV. If so, it might be possible that your TV's interface is still stuck, mentioning the screen was black and that you've factory reset your TV. 

In addition, since you can still hear sound when you try to press random buttons on your remote, it means that your physical remote is still functioning. 

Can you let us know if your TCL Roku TV received any software updates prior to this happening that might have triggered the issue? 

We'll be looking forward to your response!

Best regards,
Carly

[Pudden]

My roku TV is only a year old and I was was watching it. Program went off and TV was sitting idle for ten minutes, then the screen went black and remote was accessibility and I couldn't turn it off or get my screen brighter. I can hear it butscreen is to dark to see picture or functions. I see the reset button but don't know how to operate it and don't want any damages.

[RokuCarly]

Welcome to the Roku Community, @Pudden!

Thanks for letting us know about the issues you've encountered with your Roku TV. We'd be happy to help you find the best resolution possible.

Kindly provide me with the following information so we can assess your concern better:

• Did your TV recently receive any software update prior to this happening that might have triggered the issue?
• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)

We'll be looking forward to your response!

Best regards,
Carly

[Jillianeppen]

My tv just went black and I unplugged it and plugged it back in and heard my sound bar connect to it but it won’t work 

[RokuCarly]

Welcome to the Roku Community, @Jillianeppen!

Thanks for letting us know about this. We'd be happy to help you determine the cause and provide an accurate resolution.

Before proceeding, kindly provide us with additional information such as follows:

• What specific model is your TV? (e.g., Roku-branded TV or TCL, ONN, Hisense, etc.)
• What is the model of your sound bar?
• If this is a Roku-operated system, did your device recently receive any software update that might trigger a black screen issue?

We'll be looking forward to your update.

Best regards,
Carly

[Joeukor]

Device type: 55" TCL Roku TV

Serial number: X01200J71R5L

Added: May 11, 2023

I seem to have same issue. 

Turn it on - looks good - but “not connected” and remote doesn’t work. Then whole screen starts to fade to black (like a dark shadow coming over the entire screen). Totally black in less than a minute. 

Turn it off and wait a few minutes - turn it back on and same thing. 

Did a reset (5 x Home Screen, 1 x up button, 2 x rewind, 2 x fast forward). Seemed to reset (big Roku logo with red background) and froze. Turned off and tuned it back on - same issue. 

I have unplugged it and changed batteries in remote.

Any ideas? 

[RokuJechealR · Accepted solution]

Hi @Joeukor,

Welcome to the Roku Community!

We appreciate you bringing this to our attention regarding your trouble with your TCL Roku TV and the steps you have taken to resolve the issue.

It looks like you are experiencing something that may be related to a hardware issue. Have you tried contacting TCL support yet to inquire further?

We suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV.

We appreciate your understanding.

All the best,
Chel

[Hubbmama]

I am having the same issue. I have done a factory reset and the tv starts with the TCL/Roku logo and slowly fades top to bottom to black. I contacted customer support & was told I qualified for extended warranty. The tv was bought 04/30/23. I got the receipt, serial number & video of the problem. It had to be sent in 2 emails because the video was too long. I got a call the next day saying they didn't get the video & I needed to redo it. I sent another one and now they say that I don't qualify. This tv should have lasted longer than 16 months. I was told I need to purchase another tv, because they won't fix it. Why the change? I was told it would be a non issue & they were going to fix it. Customer service is lacking. What do I do now??

[RokuJechealR]

Hi @Hubbmama,

Thanks for the first post to the Roku Community!

If you are already in touch with your TV manufacturer support team, we recommend continuing to work with them, as they can best assist you moving forward.

Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

We appreciate your understanding.

All the best,
Chel