Can you please specify the issue you are experiencing? What Roku model device/TV are you using? Is this issue still occurring? If so, what are the steps to reproduce the issue? What volume set at when you see this issue happens? Do you have any external audio products attached in your home setup?
With more detailed information, we will be able to assist you further.
Hello Danny, I have the same problem like Juel2... I have 6 Roku Streaming Sticks+ HD 4K HDR Device ID: 213054220379 Lot:2189044944 (if you need the other 5 lot numbers I can email them to you), connected individually to 5 Samsung TVs. and 1 Sharp Aquos. All Tvs and Rokus around 5 years old. No audio external devices. As simple as: TV + Roku. While watching TV suddenly the volume will increase so loud until distortion. What I do is: Go back to the main menu and re-select the program that I am watching. The problem is that happens too often that it is annoying repeating the same procedure and also in sports games I miss moments during a play. Happens to all TVs. Also my next door neighbor has the same problem. I did a google research but seems like nobody is talking about it. Please advise. Thanks MLN
We appreciate you bringing this to our attention. We'd like to see how we can assist. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems) Is this happening on all content or channels, or is this isolated to one content or channel? Can you please check your TV's volume level and mute settings using your remote?
My TV is suddenly too loud. Set at 1 sounds the same as set at 35. The button on the TV itself doesn't lower the volume. The tv is unusable at the moment. What can I do? It's connected to an Xfinity box for wifi.