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5281npv
Newbie

TV Audio issues-volume turns up randomly

My tv will randomly turn up the volume to 62. I have a Samsung sounded bar and subwoofer connected. I’ve tried a factory reset on the tv, reconnected my remote to the tv and there is no change. I can’t find any other solutions on the internet. 

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RokuJohnB
Community Moderator
Community Moderator

Re: TV Audio issues-volume turns up randomly

Welcome to the Roku Community, @5281npv!

Thanks for reaching out to us about your issue with the volume since it goes up by itself.

Can you please provide the following information below?

  • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV –specify TV)
  • Do you see a stuck button on your Roku remote?
  • When did the issue start?
  • Have you tried to unpair and repair your Roku remote?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team

John
Roku Community Moderator
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