Since Roku update to 10.5.0 4201 last night 11/18, no channels will load completely or will load content, YTV, Netflix, Bloomberg... My TCL 65R635 is useless and so are my subscriptions. What is the fix?
I have removed and reloaded apps. I've checked for software update.
I have a Verizon LTE router, speed and signal strength are great. This is not a network issue, it is a software issue caused by Roku. If this continues, there will be complaints to the FCC and equivalent state agencies. Please address this problem ASAP.
My Westinghouse is on version 10.5.0 build 4201 too and like my Sharp all of the channels are working correctly and no issues at all from the update. I also own another Westinghouse that is not at this location, I can only assume that the TV at another is working correctly too.
Netflix works, YouTube works, HBO Max, Disney+ and Amazon Prime do not.
HBOMax loads slowly, then when I select a show it acts like it is about to load and then boots me back to the show selection screen, Disney+ tries to load but never does and it finally says check internet connection, Amazon Prime gives me a message first in German, then Japanese (I assume) and finally in English asking me to check my internet connection. Obviously the internet connection isn't an issue since Netflix and YouTube work.
I restarted the Roku, I deleted the HBOMax app, neither helped, I unplugged the Roku and restarted that way--no help there either. Everything worked fine last night, I see there was an update as of this morning and it's now a mess.
My Network signal strength is "Excellent" my Internet Download speed is "Good"
TCL 55C803 on 10.5 had one signal bar. Manually checking for update allowed me to roll back to 10.0.0 yesterday and subsequent channel rollback occurred. We were having to reboot our TCL 55C803 when Netflix would go crazy, but not clearly due to 10.5.
Back to solid bars for strong OTA signals. Under 10.5 we saw 1 bar or no bars when antenna unplugged.
My TCL 65 had the same issues after the update to 10.5 ... Today I did a manual update which downgraded it to 10.0.0 and now all my issues are gone. I spent a few days on the phone with TCL support assuring them it is not my tv and they were building a case for Roku but today I let them know Roku has already addressed this problem with a downgrade.