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logurtt's avatar
logurtt
Reel Rookie
2 years ago

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

I’ve had this Hisense Model 55R6+ for a while now and it used to work perfectly fine, today is April 23rd 2024 and right now i’m sitting here looking at my tv watching it constantly connect, disconnect, and reconnect and do the same thing over and over again. sometimes, when i even turn the tv on nothing will show up, and it will stay this way for sometimes minutes mins you, just the background of the main menu shows up none of my apps or hdmi inputs. and i’ve checked my wifi too it’s not the problem, not to mention though with the tv literally making itself somehow disconnect and reconnect to the wifi i cannot use airplay or screen mirroring anymore, this problem with the wifi on this tv has practically made it useless and i have had to resort to using a firestick for the time being and i don’t want to do that i’d like my tv that i paid a good amount of money for to work. 

 
 
 

9 Replies

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  • countrylizzard's avatar
    countrylizzard
    Streaming Star
    2 years ago

    Mine does the same thing. My old roku tv didnt ever disconnect from wifi but somehow this new tv does. Its odd. Now I get the one in the living room disconnects from the wifi all the time so we're used it. But that tv is from 2020 and isnt hooked to cable its hooked to atena. BUT my new tv in the family room takes forever to recognize its hooked to the xfinity box and sometimes I have to reconnect it to wifi because just like you mentioned the roku tv somehow disconnects from wifi im not sure how. Its weird. I dont think it has anything to do with my wifi through comcast or anything

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, countrylizzard 

      Thanks for posting here in the Roku Community.

      We understand that you're having an issue with the network connection of your Roku TV, and we'd be glad to help you in getting you to connect to your network seamlessly. For this matter, let's perform some troubleshooting steps to resolve the issue. Kindly follow the steps below:

      Network Reset Connection

      1. Press Home on your Roku remote.
      2. Scroll and select Settings.
      3. Select Advanced system settings.
      4. Select Network connection reset.
      5. Select Reset connection.
      6. Re-enter the credentials on your network.

      System Restart.

      1. Press Home on your Roku remote.
      2. Scroll and select Settings.
      3. Select System
      4. Select Power (skip if this sub-menu is not available and proceed to step 5).
      5. Select System Restart.

      Additionally, we recommend restarting your network's modem/router and trying a hotspot to see if you're able to maintain a connection.

      If you have further concerns or inquiries, please let us know. 

      Best wishes,
      Kash

      • countrylizzard's avatar
        countrylizzard
        Streaming Star
        2 years ago

        Yea I already tried that. What Ive found is it takes forever to recognize the cable box. I reset the box that didnt work either. Now I just accept it. Its very weird. This is a NEW roku tv and I never had this issue with the old roku tv from 2020. I dont know if its the box or the roku tv thats the issue. Software is up to date too. The other thing I noticed is sometimes the roku tv disconnects from the wifi too every so often. Kinda odd but I read thats happened before to others. Ive now just accepted that itll take a few minutes before it recogizes the cable box. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, logurtt 

    Thanks for reaching out, and welcome to the Roku Community.

    We understand that your Hisense Roku TV is having some connectivity issues, and we're here to help you out. For this matter, let's perform a troubleshooting step to resolve the issue. A system restart is a good option to start with. Kindly follow the steps below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    This will reboot your Roku TV. Once this is done, you may check how this works. Please let us know how it goes and we'll continue to assist further.

    Best wishes,
    Kash

     
    • logurtt's avatar
      logurtt
      Reel Rookie
      2 years ago

      RokuTakashi , 

      I’ve dealt with this tv having this problem for months, rebooting/restarting it doesn’t work. I’ve done just about anything and everything i could think of and did a lot of research on the issue i’m having. Nothing i’ve tried has helped or anything i’ve been told, i just want my tv to work. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, logurtt 

        May we know if you've tried connecting to an alternative network, such as a mobile hotspot, to see if you're able to connect and maintain a connection as well as launch apps? If not, we recommend trying this step to see how it works.

        Keep us posted on how it goes.

        Best wishes,
        Kash