Discussions

[RokuJohnB]

Hi @Jessa4527,

Thank you for posting in the Roku Community!

We understand you're having a problem with the Roku TV. We're happy to help. Did you try the troubleshooting steps that @RokuJanadeeK provided above? If not, please try those steps.

Let us know how it works!

All the best,

John

[Jessa4527]

Yes.  We tried to reset the tv and it did nothing. 

[RokuCarly · Accepted solution]

Thanks for confirming, @Jessa4527.

In this case, reaching the customer support of Sharp Roku TV would be highly recommended as this is a hardware issue. You can also contact their direct line at 1 (800) 237-4277. 

Feel free to respond to this thread for further clarification or create a new thread for different concerns.

Kind regards,
Carly 

[YogiBooBoo]

Has anyone had this issue resolved? Our TV is now doing this. Nothing so far has fixed the issue 

[RokuJohnB]

Hi @YogiBooBoo,

Greetings from the Roku Community, and thanks for keeping us posted!

We will be more than happy to assist you further. Please try unplugging the Roku TV for 1 to 2 minutes and replugging it back again.

Let us know how it works, and we will continue to assist you further.

Best regards,                                                                                                                                        John