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Stoney0352
Newbie

Ruku on TV model 100012585 has a white screen. Factory reset doesn't do anything.

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White screen, factory reset doesn't do anything 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Ruku on TV model 100012585 has a white screen. Factory reset doesn't do anything.

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Welcome, and thank you for your post!
 
We understand that you're having display issues with your Roku TV. Could you specify what Roku device this is?? Also, could you send us a photo of the issue? Lastly, we would recommend trying the following troubleshooting steps below:
 
  1. Power-cycle your Roku TV: unplug it from the wall power outlet and plug it back in.
  2. Check for updates. Go to Settings > System > Software Update > Check Now
  3. Restart your Roku TV. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
  4. Try performing another factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.
If the issue is persistent, please keep us posted.
 
Kind regards,
Janadee
Nadee K.
Roku Community Moderator

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Ruku on TV model 100012585 has a white screen. Factory reset doesn't do anything.

Jump to solution
 
Welcome, and thank you for your post!
 
We understand that you're having display issues with your Roku TV. Could you specify what Roku device this is?? Also, could you send us a photo of the issue? Lastly, we would recommend trying the following troubleshooting steps below:
 
  1. Power-cycle your Roku TV: unplug it from the wall power outlet and plug it back in.
  2. Check for updates. Go to Settings > System > Software Update > Check Now
  3. Restart your Roku TV. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
  4. Try performing another factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.
If the issue is persistent, please keep us posted.
 
Kind regards,
Janadee
Nadee K.
Roku Community Moderator
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