Discussions

[RokuERey]

@JC12.

We're sorry for the inconvenience and for the long wait for a solution to this.

I also sent you a PM for further assistance.

Thanks,
Rey

[RokuJanadeeK]

Thanks for letting us know, @Sjk4x4.

Could you confirm your device's OS build version? (Settings > System > About). What steps have you taken so far? And when did you first have this issue?

With more details, we'll be able to provide an accurate resolution.

Regards,
Janadee

[RokuERey]

Hi @Darken,

A warm welcome here in the Roku Community!

We appreciate you joining us here and for your report on this issue. Please share with us the serial number of this device so we can take a closer look at it.

Thanks,
Rey

[Darken]

[Darken]

Model. 65R6A5R

[RokuERey]

@Darken,

Thanks for the update!

We'll share this with the concerned team, and I also sent you a PM for further information.

Thanks,
Rey

[RokuERey]

Hi @Jason187,

Thanks for joining us here in the Roku Community!

Our team is aware of this issue, and we appreciate you sharing your experience about it and your patience with it.

To help you further, could you please share with us the serial number of these devices so that we can take a closer look at it?

Thanks,

Rey

[DensmoreJack]

I have been having the same issue as well. Popping on all audio devices randomly on essentially every audio level. I have a family member with same devices on older OS with less issues.

I have provided SNs to hopefully expedite to a solution.

[RokuJohnB]

Hi @DensmoreJack,

A warm welcome here in the Roku Community!

We'd like to investigate this issue further. May we know what troubleshooting steps you have taken so far? When did the issue start?

With detailed information, we will be able to assist you further.

Thanks,

John