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bankone
Newbie

Roku suddenly disconnected from wifi

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We have a Roku streaming stick+ (2017- 3810x model) and a Vizio E55-C1 (2015).

Roku is just refusing to connect to the wifi, if it does connect it has a ‘fair’ connection and nothing will open. All other devices in the house stay connected to the network, no problem.

We switched our internet probably 6-8 months ago, and that’s when the problems really started. I’m convinced it’s the internet, but my parents think it’s the tv.

Are the devices outdated? Could it be the tv? I’m planning on calling the internet tomorrow, but if there is something I’m missing please let me know!

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2 Solutions

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku suddenly disconnected from wifi

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Hi, @bankone

We're always glad to see new users here in the Roku Community.

We appreciate you for sharing this information with us, we're sorry to hear about the troubles. For this instance, we recommend performing the steps below to resolve the network connectivity issue you've encountered.

Network System Restart

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.
  6. Reconnect to your network.

System Restart

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System > Power.
  4. If you do not see a Power sub-menu, proceed to System Restart.

After performing the steps below, kindly check to see if you notice any improvements.

Please let us know what you find out.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Roku suddenly disconnected from wifi

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Thanks for keeping us updated, @statusfraction.

We're happy to continue assisting you with your network issues on the Roku device, and we appreciate the steps you have taken so far.

In addition to those attempts, we would recommend doing the following:

  • Move your Roku closer to your router. Sometimes, the distance between your Roku and the router can cause connectivity issues. Try moving your Roku closer to your router and see if that improves the Wi-Fi signal.
  • Restart your Roku and your router: Sometimes, simply restarting your Roku and your router can fix the issue. Turn off both devices, wait a few seconds, and then turn them back on.
  • Check for software updates: Make sure your Roku is running the latest software. Go to Settings > System > System Update.
  • Mobile Hotspot: Kindly try connecting the device to a different network just to check if the same issue persists.

We hope this helps. Please keep us posted.

All the best,
Janadee

Nadee K.
Roku Community Moderator

View solution in original post

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7 REPLIES 7
RokuTakashi
Community Moderator
Community Moderator

Re: Roku suddenly disconnected from wifi

Jump to solution

Hi, @bankone

We're always glad to see new users here in the Roku Community.

We appreciate you for sharing this information with us, we're sorry to hear about the troubles. For this instance, we recommend performing the steps below to resolve the network connectivity issue you've encountered.

Network System Restart

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.
  6. Reconnect to your network.

System Restart

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System > Power.
  4. If you do not see a Power sub-menu, proceed to System Restart.

After performing the steps below, kindly check to see if you notice any improvements.

Please let us know what you find out.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
JudeeL
Newbie

Re: Roku suddenly disconnected from wifi

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I’m having to do this multiple times during a 4 hour time frame. The Roku also shows not connected when tv is first turned on. Have to unplug to get it to reset. This is an ongoing problem which has been happening for 3+ months. 
Do I need a new RoKu? This one is less than a year old!

Thank you.

 

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statusfraction
Reel Rookie

Re: Roku suddenly disconnected from wifi

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Having the same issue with our roku brand tv. new as of 11/2023. requires unplugging to get back to internet connect. signal strength excellent, but doesn't stay connected. Also the roku speakers disconnect, returning to the tv speakers, then begins to search for and reconnect wireless speakers. Can you give any direction as to how to resolve this?

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RokuJechealR
Community Moderator
Community Moderator

Re: Roku suddenly disconnected from wifi

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Hi, @JudeeL, @statusfraction,

Thanks for posting here in the Roku Community!

We're sorry for any inconvenience this may have caused you. That's not what we aim for. Did you try the troubleshooting steps that have been provided and posted above by @RokuTakashi?

If the problem persists, keep us posted on what you find out!
All the best,
Chel

Jecheal R.
Roku Community Moderator
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statusfraction
Reel Rookie

Re: Roku suddenly disconnected from wifi

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Have tried the recommended steps and they do not always correct the situation. The one sure way to get back on track is to unplug the tv and wait, then plug it back in. Then the internet connect connection resumes. On checking the signal strength, it is always excellent, but still it fails. 

Also, more recently, the wireless speakers stop working and the tv speakers cut in. but only temporarily, then one by one the wireless speakers resume function. 

When the Roku brand tv was introduced, we quickly moved away from the previous TCL roku tv and replaced it with this, thinking that it would be a superior product.  That was Nov 2023. It seems as though there are quite a few problems that remain. We are looking for a resolution from Roku. 

 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Roku suddenly disconnected from wifi

Jump to solution

Thanks for keeping us updated, @statusfraction.

We're happy to continue assisting you with your network issues on the Roku device, and we appreciate the steps you have taken so far.

In addition to those attempts, we would recommend doing the following:

  • Move your Roku closer to your router. Sometimes, the distance between your Roku and the router can cause connectivity issues. Try moving your Roku closer to your router and see if that improves the Wi-Fi signal.
  • Restart your Roku and your router: Sometimes, simply restarting your Roku and your router can fix the issue. Turn off both devices, wait a few seconds, and then turn them back on.
  • Check for software updates: Make sure your Roku is running the latest software. Go to Settings > System > System Update.
  • Mobile Hotspot: Kindly try connecting the device to a different network just to check if the same issue persists.

We hope this helps. Please keep us posted.

All the best,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
statusfraction
Reel Rookie

Re: Roku suddenly disconnected from wifi

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Thanks for the help. 

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