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[Texasgal2004]

So 4 years never a issue with the Roku Smart TV until last night was streaming you tube them screen went black but still could hear it. So i followed all troubleshooting and done Manufactory rest still no picture but sound works I tried to use remote on here but it now doesn't recognize my IP pass number just sad spent almost 900 bucks on this tv and it's only 4 years old 

So is there any thing else I can try really hate to toss it especially since don't have money to replace I do have warranty for 5 years just getting Roku to find may not be that easy . So any advice or suggestions be great full.

Thank.in advance would be greatful f0r😊

[RokuEmmanuel-D · Accepted solution]

Hi, @Texasgal2004.

Welcome, and thanks for sharing it here in the Roku Community!

It has come to our attention that your Roku TV's display is broken. We're here to provide the information you need. 

What Roku TV do you have? Is it a Roku-branded TV or a Roku-partnered TV? If unsure, visit this support article: How to know if you have a Roku TV or a Roku branded TV.

If you have a Roku Partnered TV, please be advised that this problem is a hardware issue with the backlit of this TV. To confirm, try pointing the TV screen with a flashlight if you can see the display of the TV. If confirmed, this needs to be reached out directly to the manufacturer for further assistance. 

To get additional support, check here where to get support for your Roku TV. 

We are hoping everything will be sorted out for you soon. 

All the best,
Emman