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[GummClan]

We have a Westinghouse Roku TV and it will not go past the purple "Roku TV" screen. Every once in a while, it looks like it turns off, but it then goes back to the purple screen.

- We are unable to turn it off with the remote but can turn it on.

- We have tried unplugging the TV and that did not work.

- Our remote is a basic Roku remote without voice.

How can we get past the purple screen? Thanks!

[RokuJechealR · Accepted solution]

Hi @GummClan,

Thanks for the post, and welcome to the Roku Community!

We understand that you are experiencing an issue with your Westinghouse Roku TV, which is currently stuck on a purple screen. We appreciate the steps you took to resolve the issue.

In this case, we recommend factory resetting your Roku TV. Here's how:

1. Locate the reset button on your Roku device, which is usually on the back or bottom.
2. Ensure your Roku TV is powered on.
3. Press and hold the reset button for exactly 10 seconds.
4. Watch for a fast-blinking light, indicating that the reset is in progress.
5. Once the light blinks at a normal rate, release the button.

You may visit our Support article for more detailed factory reset instructions.

Please keep us posted on how it goes, and we'll continue assisting you from there.

All the best,
Chel