Hi @Step_35,
Thanks for the first post to the Roku Community!
We understand you are having trouble with your Roku TV, and we apologize for any inconvenience this issue may have caused.
We want to learn more about your issue, but we need more details to determine whether there are any options we can investigate further.
- What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
- When did the issue start?
- What is your Roku device's OS version? (Go to Settings > System > About.)
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- Does the issue only occur on a specific channel while streaming or throughout the Roku platform?
- What troubleshooting steps have you taken so far to resolve the issue?
With more detailed information, we'll be able to assist you further.
All the best,
Chel
Jecheal R.
Roku Community Moderator
