Discussions

[JodiPen]

Two out of three of my TLC TVs went black at the same time. They have full audio. It’s happened at the same. Please help.ive tried unplugging and a factory reset. 

[RokuJohnB]

Hi @JodiPen,

Warm greetings from the Roku Community!

We will be more than happy to investigate further with this issue that you're experiencing. Is this happening on all channels and contents or it is isolated? (Specify) When did you first notice this problem?

We'll wait for your response.

Thanks,                                                                                                                                                    John

[JodiPen]

It happened about two or three days ago. I was watching tv and it went black, all channels.

[RokuJohnB]

Hi @JodiPen,

Thank you for keeping us posted here in the Roku Community!

We understand you're having a problem with your Roku TVs. We're happy to assist you further. Please try to restart your modem and router. After restarting your wireless network connection, try to restart your Roku TV by going to settings, system, power, and system restart.

Let us know how it works, and we will continue to assist you further.

Regards,                                                                                                                                                    John

[Koolademan0]

Yeah this happened to me a couple weeks ago I've tried everything from holding the reset button on the TV to entering the reset command on the remote I've even gone as far as to turn accessibility screen reader on just so that I can hear where I am scrolling in the settings to try to mess with everything even the CEC HDMI power save settings everything nothing has worked

[JodiPen]

Modem restart didn’t work. 

[JodiPen]

It truly is baffling that Roku would do this. I have on Roku that does not have a black screen and it’s the one I don’t use every day so I’m sure I didn’t have a chance to do a software update which I’m assuming is the only reason why it’s working. All this turn things off and on isn’t working. Can’t believe they can’t just give me a fix where they have to trouble shoot on their side versus me. 

[RokuERey]

Hi @JodiPen,

A warm welcome here in the Roku Community!

We'd like to be of support here, and thanks for flagging us about this issue with your Roku TV.

Could you tell us how long you've been using this TV? In addition, do you still hear any sound coming from the TV, or is it totally black with no response?

Please tell us more about this so that we can further assist you.

Thanks,
Rey

[RokuERey]

Hi @Koolademan0 @JodiPen,

Greetings from the Roku Community and thanks for the update!

We sincerely regret the inconvenience and are here to support you. Could you please let us know the TV's serial number so we may have a closer look?

Keep us posted!

Thanks,
Rey

[JodiPen]

Hi Ray. Are there cons for posting my equipment serial on a public forum per your request? Also, are my tvs ever going to be fix? It’s going on a week? Can someone call me directly?