Thanks for getting back to us!
You can send me those serial numbers via PM.
To send a private message:
We'll take care of the rest of the information there.
Thanks,
Rey
Ok I just sent them to you.
So TCL Support was zero help too. Joe I have two TCL tvs that I’m going to take a bat to and place the video online so everyone knows NEVER to buy these tvs.
I have the same issue on the same model with all subscriptions Netflix,Spectrum, Prime Apple TV, etc.
Currently the only solution is to reboot the Roku unit and all is good for a few days. I have not contacted Roku support but likely need to.
Attached is an image of my version and build.
Please chime in if somebody has a solution.
Hello! @Media_Guy,
We appreciate your post,
Thank you for reaching out to us about the black screen issue. We're pleased to assist.
Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
Answers to your questions.
A Roku reboot thru the Roku menu resolves the issues each time. The Roku menu functions with Video, only contents/channels are the issue with blank video - screen goes black.
Thank you for your prompt response.
First, make sure the TV is turned on and press a button on the Roku remote control to ensure that the Roku device is not in standby or screensaver mode.
These are the most common reasons you may not see the picture on your TV:
1. You have the wrong input (source) selected on your TV
2. The video cable is not connected properly or the cable is faulty
3. There is a problem with the TV
4. Enable CEC or disable auto power savings
5. If all else fails…
Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
While watching a show, my Roku TV screen went black. I turned it off and then turned it back on, the screen stayed black. The TV itself still worked, I could still hear the noises when I clicked around with the remote, and when I pressed the Netflix button, it supposedly opened Netflix, but the screen stayed black.
I tried turning it off and turning it on an handful of times, and I unplugged it for a few seconds 3 times, no fix.
If you shine a bright light on it can you see a picture? If so, I hope it's still under warranty.
This issue is NOT with #1,#2,#3,#5 - I reviewed the TV features (TCL Google TV) and could NOT locate anything regarding your points on #4.
I did call Roku support - as this is getting old with my 2 issues ( going black, and remote using batteries every 2 weeks) that person said it appears a Roku OS change is giving folks issues. He wanted me to perform a factory reset and start over. I asked is there a save/reset/reload feature (save my apps and settings then Factory reset the Roku unit and then reload my apps with settings) - he replied no.
These steps are possible with Android phones - perhaps Roku should look into this enhancement.
I meant to ask him do Logs exists in the Roku OS unit where they can identify the issue(s), or can traps be created to "catch" the "screen going dark". Another suggestion for Roku to look into for this enhancement.
Recap of the "Going Black" - TV and Roku Unit working great. When going to bed press the Roku remote power button which turns off both TV and Roku Unit. Next day press Roku remote power button to turn on TV and Roku unit, in a few seconds the Roku Home page is shown, then open any app, the screen is black but sound is heard. If press Home button on Roku remote the Home screen appears.
The only fix so far is to either unplug power from the Roku unit and plug back in
or
Perform a Roku OS reboot.
Regards,
Media_Guy