Discussions

[Mzappone]

So yesterday morning, I was watching the show on Amazon prime and the show it went the screen went black. I could still hear the sound and I looked online. It says reboot it unplugged it did everything and I can get is I see the Roku thing really quick and then it goes black again How can I fix it? I got this in 2022 

[RokuERey]

Hi @Mzappone,

A warm welcome here in the Roku Community!

Thanks for flagging us about this. Could you tell us if this is a Roku-branded TV or a Roku-partnered TV like Hisense, TCL, RCA, etc?

Also, when pointing a light on the screen do you still see images?

Please keep us posted about this!

Thanks,
Rey

[ipetrocelli105]

This started recently while watching TV the screen blinks. Not sure if I need a new roku device or not..   please advise. We can’t watch TV, it is so annoying.  Thank you

[RokuCarly]

Welcome to the Roku Community, @ipetrocelli105!

Thanks for reaching out and for letting us know about this. Rest assured that we will help you find the best resolution possible so you can get back on streaming without interruptions.

Before proceeding, kindly provide us with additional information such as follows:

• What specific Roku device are you having this issue with?
• Did your device recently receive any software update prior to this happening that might have triggered this issue?
• If not, when did you start experiencing this and how often?
• Is this happening on a specific channel? 

With more information, we'll be able to assess your concern better and provide the most accurate resolution.

We'll be looking forward to your response.

Best regards,
Carly