Discussions

[cleve55]

All my apps only play sound and no video i either get a black video player or a green screen with sound

[Ramos22]

My TV does the same thing... my husband is going to do what you suggested I will let you know if it worked 

[Ramos22]

Nope it didn't work! Now what do I do to get my TV replaced? Please help!  Thank you

[renojim]

@Ramos22, until the last 6 months all Roku TVs were made by some company other than Roku.  So... who's the manufacturer of your TV?  They're the ones you need to contact.

Where to get support for your Roku TV™ | Official Roku Support

[Jperez8214]

Mine does the same thing only when watching Amazon and Disney+. All other apps don't do it. It will come back on after powering off and back on but we have to watch a different app. Hope the tv isn't going out. It's only about a year old.

[RokuJohnB]

Hi @Jperez8214,

Welcome to the Roku Community, and thanks for posting about this issue!

We understand you're having a problem with the Amazon and Hulu channels since, after launching any show or movie, it will go to a black screen. We're happy to help. Please try these troubleshooting steps below.

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add the channel.

If the problem persists, please try to update the software of your Roku by pressing the home button on your Roku remote, selecting settings, system, software/system update, and checking now.

Please keep us posted on what you find out.

All the best,

John

[Soswendi]

the black screen is not the TV, it was the Roku device that was causing the problem. I just so happened to have an extra one to change them out, and now my TV works fine

[NoahHaverdink1]

Was just watching Netflix and screen goes black but audio was still on. I tried powering the tv off and then on. No fix. Then I tried to do a factory reset. Same problem. My tv is 8 months old with no damage. What do I do @RokuJohnB @renojim 

[NoahHaverdink1]

Did you remove the Roku product from the tv physically? How do I do that? @Soswendi 

[Muzishn]

As with many other people on this thread… I bought my TV six months ago to use in my New York crash pad… It’s been turned on less than 30 times… always unplugged when I’m away. And last night I turned it on and had a black screen… I did the suggested unplugging it for five minutes, even overnight… I’ve pushed the reset button… I’ve done everything… And it still will not work… So I suppose I have to throw it in the trash because there is no return on it now. Roku knows of this issue… it’s happened to many of us. They should do a recall on the select series 32 inch… They should make it right but, like the rest of us, I’m just screwed and out $175.