Discussions

[Vipond01]

I bought a Roku Streambar less than 6 months ago and now my remote isn't even being paired anymore.   I have to use my phone as a remote.  Anyone have any advice? 

[RokuKariza-D]

Hello @Vipond01

Thanks for reaching out here in the Community.

We would recommend starting with the troubleshooting steps suggested in this Support article: How to fix your Roku® voice or simple remote that is not working.

Let us know if there's any difference after.

All the best,
Kariza

[Vipond01]

I've done everything that is listed in the troubleshooting guide.  Except throw it against the wall.  Of course I can't get a new one.

[RokuMary-F]

Hi @Vipond01,

Thanks for following up. We're sorry to hear that you've been having this trouble with pairing your Roku remote.

Can you please provide the serial number of your Roku device from Settings>System>About? In addition, can you please specify the exact steps you are taking to reproduce this issue?

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary