Discussions

[RokuERey]

@mickvalenz,

We really do appreciate the information shared regarding this issue. 

We also reviewed your account and it seems like this has been handled by our Support teams. However, we can make a report with this to the appropriate Roku team for further investigation. Please provide with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be looking forward to your update.

Thanks,

Rey

[RokuTakashi]

Hi, @Slama09

Welcome to the Roku Community.

Thanks for flagging this to us.

We've sent you a PM here, and kindly check it out in your inbox. We'll be assisting you further regarding this.

All the best,
Kash

[mickvalenz]

Issue ID: 83-475-284

[RokuJohnB]

Hi @mickvalenz,

Thank you for posting here in the Roku Community!
The information you have given us is greatly appreciated. Could you kindly supply all the data that @RokuERey  requested previously?

Once we have this information, we can escalate this to our appropriate Roku team.

Thanks,

John

[Jake81]

So I'm assuming there is no fix from Roku? My soundbar is now doing the same as everyone else's. Already contacted customer support and the issue remains. 

[JRobinson]

No not yet, still waiting for them to get back in touch with me. Their stream are and sound bars are poorly made. I’ve been thru two of them and it’s always the same problem. They don’t last long at all

[RokuEuniceL]

Hi @Jake81, @JRobinson,

Thanks for posting here in the Roku Community!

Please be aware that the appropriate Roku team has already been notified about this issue. Please provide the details asked by @RokuERey above so we can forward your details to them.

We'll be waiting for your details.

Kind regards,

Eunice

[luis63]

Experiencing crackling sounds on Roku Streambar speakers can be attributed to various factors. Troubleshoot by checking audio cables, updating firmware, and adjusting volume settings. If issues persist, contact Roku support for further assistance.

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @luis63.

We appreciate you reaching out for support and we'd be more than happy to assist you with this. 

Please refer to @RokuEuniceL's further instructions above and send us a private message.

We'll be anticipating your response!

Best regards,
Carly

[Ginniee]

Roku support ticket # #8747102

Hello Roku.  

I've done everything you've ask including a video of the crackling sound and you have not provided a solution.  

This issue is not unique to just me.  I've received numerous responses to this post complaining of the same issue.  

How long am I suppose to do this when the most recent software update (installed Jan 26)failed to resolve the issue.  

All I did was purchase your product and todate I've not been able to enjoy it.

Regards.