Discussions

[RokuKariza-D]

Hello @Suitmonster

Thanks for reaching out here in the Community.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[KETOIRONWARRIOR]

When is Roku going to 3ver fix the issue with the Stream Bar's right speaker lower in volume than the left side, and also... The bass distortionit has even if I turn up the Bass from 0 to just 1 increment?? I mean, it's a year now since I bought it. Update don't do anything!!  Can I get some help here??!!

[RokuNimfa-C]

Hi @KETOIRONWARRIOR,

Thanks for reaching out regarding the issue you are experiencing.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Regards, 
Nimfa

[KETOIRONWARRIOR]

MODEL# 9102- Roku StreamabarSerial Number: YL00HS289643

Software Version 11.0.0 Build 4193-95

[RokuNimfa-C]

Thanks for following up, @KETOIRONWARRIOR!

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime!

Regards, 
Nimfa

[ToastBoat2195]

Hello,

Having similar issue - distorted / buzzy sound from the Streambar. Have tried reducing bass / increasing treble. Issue persists at all volumes.

Serial Number is YL00AP362183

Thanks.

[RokuNimfa-C]

Hi @ToastBoat2195,

Thanks for reaching out here in the Community.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

We appreciate your patience in the meantime.

Regards,
Nimfa

[Thehirv]

ive tried everything pretty good at this stuff been a os guy for years.model 9102x,serial no#2c1117864056,switched hdmi cabl;es,played with sound adjustments switched hdmi mode to 720,used night mode and anything else i could think of besides accessing your operating system

[RokuNimfa-C]

Thanks for getting in contact, @Thehirv!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

Your patience and understanding are greatly appreciated.

Regards,
Nimfa

[Joeandmeg]

Model: 9102R

SN: YL004S849306

S/W Ver: 11.0.0

Build: 4193-95

Intermittent buzzing....seems to be related to bass sounds.