Discussions

[Stretchytoes]

Hi there, I have same issue. It's been buzzing occasionally for a year (should have returned it), but recently it's become unbearable. Buzzing is constant and distracting. 

Model: 9102EU-Roku Streambar

Serial number: YL0030881351

Device ID: 2E10A3881351

I would appreciate any help. 

[RokuMary-F]

Hi @Stretchytoes,

Welcome to the Roku Community!

I have passed along your information to our Support team. They will follow up and assist you via email.

We appreciate your patience for the time being.

 

Best regards,
Mary

[JimAndrews]

First update everything, if it continues get a new wire. Hopefully, that’ll fix it. You may also want to go to factory settings…

[zimcra64]

My streambar has terrible static issues. It occurs with Netflix and Hulu. I’ve tried different cables and tvs. It does the same thing. Low end base such as when the Hulu boot screen plays its sound. What is being done? This is ridiculous. 

Serial Number YL007J477038

Device ID 2A1147477038

[RokuNimfa-C]

Hi @zimcra64, 

Thanks for reaching out. 

Sorry to hear about the issue you are experiencing with Roku Streambar. We'll go ahead and send this over to the team for additional support and they will follow up and assist you via email.

Your patience and understanding are greatly appreciated.


Regards,
Nimfa

[Gig939]

Hi,

I', getting the same distorted sounds as everyone else, I've tried a new HDMI cable, re-booting, and software update as describe in other posts, can you assist please.

Serial No YL001T973186
Device ID 2E1191973186
Software 11.5.0 Build 4312-95

[RokuKariza-D]

Hello @Gig939

Thanks for bringing this to our attention.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

All the best,
Kariza

[smckee1011]

We are having this same issue

Serial: Yl008M819208

Software: 11.5.0 build 4312-95

device Id: B110A8819208

[RokuMary-F]

Hi @smckee1011,

Thanks for reaching out to the Roku community!

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience for the time being.

Best regards,
Mary