Discussions

[GweiloJake]

Video starts, and then screen goes black, with audio still playing. Navigating to other functions and features still works, even thumbnails appear in ff feature. I must disconnect the Roku device and wait to resume play. Though the issue returns, usually after the next 2 or 3 cm breaks.  So, looking at previous posts on the same issue, with no resolution.  Does Roku see these community forums as mere group therapy sessions where we share our feelings of hopelessness?  Do we receive nametags?  Free coffee and doughnuts at the back of the room?

[RokuJechealR]

Hi @GweiloJake,

Greetings from the Roku Community!

We understand you are having trouble streaming with your Roku device and would like to know how to identify and resolve playback issues, but we need more details.

Refer to these questions to better identify the issue you're experiencing:

1. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
2. Is this happening on all contents within the channel, or is it isolated? (Specify)
3. Are you receiving error messages or codes when accessing the channel?
4. Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
5. What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,
Chel